Information on exercising the right of withdrawal for consumers

1. revocation instruction

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day

on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly;
on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;
on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces;

To exercise the right to cancel, you must inform us (DomQuartier Salzburg GmbH, Postfach 527, 5010 Salzburg, office@domquartier.at) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us or to DomQuartier Salzburg GmbH, Postfach 527, 5010 Salzburg, immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

2. sample withdrawal form

(If you wish to withdraw from the contract, please fill out this form and send it back to: DomQuartier Salzburg GmbH, P.O. Box 527, 5010 Salzburg).

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notification on paper)
Date

(*) Delete as applicable.

3. exceptions to the right of withdrawal according to § 18 FAGG

(1) The consumer has no right of withdrawal in the case of distance or off-premises contracts for

services if the trader – on the basis of an express request by the consumer in accordance with § 10 and a confirmation by the consumer of his knowledge of the loss of the right of withdrawal in the event of complete fulfillment of the contract – had begun to perform the service before the expiry of the withdrawal period in accordance with § 11 and the service was then provided in full,
Goods or services whose price depends on fluctuations in the financial market over which the trader has no influence and which may occur within the withdrawal period,
goods that are manufactured according to customer specifications or are clearly tailored to personal needs,
goods that can spoil quickly or whose expiration date would be quickly exceeded,
Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery,
Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that the seal has been removed after delivery,
goods which, due to their nature, have been inseparably mixed with other goods after delivery
alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which cannot be delivered earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence,
sound or video recordings or computer software delivered in a sealed package, provided that the seal has been removed after delivery,
newspapers, periodicals or magazines with the exception of subscription contracts for the delivery of such publications,
services in the areas of accommodation other than for residential purposes, the transportation of goods, the rental of motor vehicles and the supply of food and drink and services provided in connection with leisure activities, provided that a specific time or period is contractually stipulated for the performance of the contract by the trader,the delivery of digital content not stored on a physical data carrier if the trader – with the express consent of the consumer, together with the consumer’s knowledge of the loss of the right of withdrawal in the event of premature commencement of the performance of the contract, and after provision of a copy or confirmation in accordance with Section 5 (2) or Section 7 (3) – has commenced delivery before the expiry of the withdrawal period in accordance with Section 11.

(2) Furthermore, the consumer has no right of withdrawal in the case of contracts for urgent repair or maintenance work where the consumer has expressly requested the trader to visit him to carry out this work. If, during such a visit, the trader provides additional services which the consumer has not expressly requested or supplies goods which are not necessarily required as spare parts for the maintenance or repair work, the consumer shall have the right of withdrawal with regard to these additional services or goods.

(3) Finally, the consumer has no right of withdrawal in the case of contracts concluded at a public auction.